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| "Unified communications and collaboration (UCC) describes the combination of communications
and collaboration technologies." |
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| In Today's World, Workforce roles are becoming more varied, and workers more widespread geographically,
collaboration becomes more challenging than ever and more important. |
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| Many organizations today have a mix of multi-vendor communication and collaboration solutionss – from instant messaging, conferencing, email and
unified messaging to team collaboration and voice calling. This leaves IT teams struggling with multiple interfaces and integration points between tools
to deliver the seamless "work anywhere" experience users expect. |
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| UCC merges these multiple tools with presence behind a single user interface – easily accessible from almost any device and virtually anywhere –
to increase personal productivity "and business efficiency in ways" no single tool ever could. |
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| UCC is the integration of real-time communication services such as Instant Messaging (Chat), presence information, telephony
(including IP telephony), video conferencing, data sharing (including web connected electronic whiteboards aka IWB's or Interactive
White Boards), call control and speech recognition with non-real-time communication services such as unified messaging
(integrated voicemail, e-mail, SMS and fax). |
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Solutions Offerings as follow :
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VOIP (Voice over IP) |
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IP PBX Solutions |
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TDM Based EPABX |
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Unified Messaging |
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Mobility Solutions |
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| Collaboration Solutions |
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Converge Network (Voice +Video + Data) |
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Conferencing |
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Presence |
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IM – Instant Messaging |
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Enterprise Social Software |
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Mobile Application |
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UCC Solutions enable you:
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Ease access to multiple tools via a single, consistent user interface |
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Deliver capabilities to a range of wired and wireless devices |
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Preserve investments with a hybrid approach |
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Adopt new capabilities more quickly |
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Faster, expertise-based decisions |
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Improved customer engagement |
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Speed business processes and improve operational effectiveness |
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Reduce travel, telephony, and other collaboration-related expenses |
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"Businesses are more agile when employees can find the right people with the right information at the right time."
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TAS Technologies provides Communication Solutions for all kinds of Contact Centers and Enterprises.
These solutionss are based on innovative technologies which are designed to ensure significant improvement in contact centre's
productivity and customer satisfaction.
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Inbound ACD |
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Outbound Auto-Dialer |
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IVR / Voice Portal |
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Service-Desk / Help-Desk |
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Email / Web based CC |
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Campaign Optimization |
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Voice Logger (IP/Digital) |
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Payment Gateway |
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CRM Integration |
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Benefits of Contact Center
"Improve Productivity, Customer Experience, Business Intelligence, Lower cost-to-serve (TCO) & the support you need".
"Enhance your customer relationship with every interaction using Contact Center Technology"
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| AUDIO/VIDEO INTEGRATION (AVI) |
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Video conferencing
For years, video conferencing was perceived as a technology reserved for large enterprises with deep pockets and international workforces. |
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| However, both small and midsized businesses can utilize video conferencing on a daily basis. Recent innovations such as cloud-based solutionss and virtualized
infrastructure make deploying video conferencing easier and more affordable than ever before. |
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RealPresence Desktop |
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RealPresence Room |
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RealPresence Mobile |
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RealPresence Software |
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HD Telepresence |
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Video Bridge (MCU) |
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Video Streaming & Recording solutionss
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AVI Solutions
We design & consult AV solutionss for |
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Conference Room |
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Interactive Training Room |
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NOC (Network Operation Solution) |
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RealPresence Software |
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Audio Conferencing |
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Data & Video Wall |
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Large Format Display |
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Lighting Control systems |
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Paging & Background Music Systems |
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Interactive Whiteboard |
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Multimedia Projector |
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Smart Learning Classroom |
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| "Telepresence Puts People at the Center of Collaboration" |
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| Digital Signage |
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target day-part and location 